{"id":124,"date":"2020-04-24T02:50:38","date_gmt":"2020-04-24T02:50:38","guid":{"rendered":"https:\/\/phox.whmcsdes.com\/docs\/?p=124"},"modified":"2020-04-24T20:20:08","modified_gmt":"2020-04-24T20:20:08","slug":"phox-theme-support","status":"publish","type":"post","link":"https:\/\/phox.whmcsdes.com\/docs\/phox-theme-support\/","title":{"rendered":"Phox Theme Support"},"content":{"rendered":"\n<p>All of our items come with&nbsp;<strong>6 months of included support<\/strong>&nbsp;and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support. you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials.<\/p>\n\n\n\n<p>Envato clarifies item support here&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\">http:\/\/themeforest.net\/page\/item_support_policy<\/a><\/p>\n\n\n\n<p>We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme\u2019s features or problems with the theme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Start Receiving Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#registeraccount\">Step 1 \u2013 Register A User Account<\/a><\/li><li><a href=\"#accountlogin\">Step 2 \u2013 Login To Your Account<\/a><\/li><li><a href=\"#submitaticket\">Step 3 \u2013 Submit A Support Ticket<\/a><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"registeraccount\"><strong>Step 1<\/strong>&nbsp;\u2013 Register A User Account<\/h3>\n\n\n\n<p>Go to this link to register: <a href=\"https:\/\/whmcsdes.com\/ca\/register.php\">https:\/\/whmcsdes.com\/ca\/register.php<\/a><\/p>\n\n\n\n<p>Register a unique username and email address to setup your account. A validation email will be sent to your email address with a link to set your account password.<\/p>\n\n\n\n<p>Don&#8217;t know how to get the purchase key? check this <a rel=\"noreferrer noopener\" href=\"https:\/\/phox.whmcsdes.com\/docs\/getting-the-purchase-code\/\" target=\"_blank\">reference<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"955\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page-1024x955.png\" alt=\"\" class=\"wp-image-186\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page-1024x955.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page-300x280.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page-768x716.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page-1536x1432.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/wdes-register-page.png 1579w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"accountlogin\"><strong>Step 2<\/strong>&nbsp;\u2013 Login To Your Account<\/h3>\n\n\n\n<p>When you log in from&nbsp;<a href=\"https:\/\/whmcsdes.com\/ca\/login.php\">https:\/\/whmcsdes.com\/ca\/login.php<\/a>, you will see the following user dashboard tabs:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1905\" height=\"937\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes.png\" alt=\"\" class=\"wp-image-134\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes.png 1905w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes-300x148.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes-1024x504.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes-768x378.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1905-937-0-Client-Area-WHMCSdes-1536x756.png 1536w\" sizes=\"(max-width: 1905px) 100vw, 1905px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Servies Box<\/strong>&nbsp;\u2013 This box displays the items that you buy from the site no from Themeforest.<\/li><li><strong>Tickets Box<\/strong>&nbsp;\u2013 This box displays your ticket history. You can view all open and closed support tickets, click to view individual tickets, and also send an additional reply to a ticket via this tab.<\/li><li>Invoices Box&nbsp;\u2013 This box displays your invoices if you buy any item directly from the site, not from Themeforest. <\/li><li><strong>Download Box<\/strong>&nbsp;\u2013 This box you will find the items that you purchased from the site, not from Themeforest.<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"submitaticket\"><strong>Step 3<\/strong>&nbsp;\u2013 Submit A Support Ticket<\/h3>\n\n\n\n<p>When logged into your account you will see the&nbsp;<strong>\u2018Open New Ticket\u2019<\/strong>&nbsp;in Recent Support Tickets box or use this direct link \u2013&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/theme-fusion.com\/support\/submit-a-ticket\/\" target=\"_blank\">https:\/\/whmcsdes.com\/ca\/submitticket.php<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"647\" height=\"150\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-647-150-0-Recent-Support-Tickets.png\" alt=\"\" class=\"wp-image-136\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-647-150-0-Recent-Support-Tickets.png 647w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-647-150-0-Recent-Support-Tickets-300x70.png 300w\" sizes=\"(max-width: 647px) 100vw, 647px\" \/><\/figure>\n\n\n\n<p>After that you will choose the Phox Support department :<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1631\" height=\"376\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes.png\" alt=\"\" class=\"wp-image-139\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes.png 1631w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes-300x69.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes-1024x236.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes-768x177.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1631-376-0-Submit-Ticket-WHMCSdes-1536x354.png 1536w\" sizes=\"(max-width: 1631px) 100vw, 1631px\" \/><\/figure>\n\n\n\n<p>Below is what the ticket creation page looks like:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1070\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes.png\" alt=\"\" class=\"wp-image-141\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes.png 1920w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes-300x167.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes-1024x571.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes-768x428.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2020\/04\/crop-0-0-1920-1070-0-Submit-Ticket-2-WHMCSdes-1536x856.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p>Once submitted, the ticket is added to our support queue. All tickets are replied to by our team in a strict time order, from the oldest to the newest.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>All of our items come with&nbsp;6 months of included support&nbsp;and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support. you will still be able to submit bug [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-124","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Phox Theme Support - Phox Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phox.whmcsdes.com\/docs\/phox-theme-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phox Theme Support - Phox Documentation\" \/>\n<meta property=\"og:description\" content=\"All of our items come with&nbsp;6 months of included support&nbsp;and free lifetime updates for your theme. 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