{"id":220,"date":"2020-04-25T03:10:00","date_gmt":"2020-04-25T03:10:00","guid":{"rendered":"https:\/\/phox.whmcsdes.com\/docs\/?p=220"},"modified":"2020-04-25T03:10:02","modified_gmt":"2020-04-25T03:10:02","slug":"before-you-submit-a-ticket","status":"publish","type":"post","link":"https:\/\/phox.whmcsdes.com\/docs\/before-you-submit-a-ticket\/","title":{"rendered":"Before You Submit A Ticket"},"content":{"rendered":"\n<p>To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It\u2019s very important and we ask that everyone who posts follow these steps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Please Check The Following Before You Create A Ticket<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Make sure you are running the latest version of Phox and the latest version of WordPress.<\/li><li>Always check the Important Update Information first.<\/li><li>Check our Documentation for the answer to your question.<\/li><li>Disable any additional 3rd party plugins you may be used to see if it fixes the issue.<\/li><li>Make sure you\u2019ve cleared all your caches.<\/li><li>If you cannot find the answer to your question, <a rel=\"noreferrer noopener\" href=\"https:\/\/www.whmcsdes.com\/ca\/supporttickets.php\" target=\"_blank\">fill out this form<\/a> and our support team will help.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-coblocks-row coblocks-row-3255610179\" data-columns=\"1\" data-layout=\"100\"><div class=\"wp-block-coblocks-row__inner has-medium-gutter has-padding has-no-margin is-stacked-on-mobile\">\n<div class=\"wp-block-coblocks-column has-text-align-center coblocks-column-3255611657\" style=\"width:100%\"><div class=\"wp-block-coblocks-column__inner has-no-padding has-no-margin\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\" style=\"font-size:17px\"><a class=\"wp-block-button__link has-background has-luminous-vivid-orange-background-color\" href=\"https:\/\/www.whmcsdes.com\/ca\/supporttickets.php\" style=\"border-radius:5px\" target=\"_blank\" rel=\"noreferrer noopener\">Click Here To Submit A Ticket<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It\u2019s very important and we ask that everyone who posts follow these steps. Please Check The Following Before You [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"{\"coblocks-row-3255610179\":{\"padding\":{\"paddingTop\":\"35px\",\"paddingRight\":\"20px\",\"paddingBottom\":\"20px\",\"paddingLeft\":\"20px\",\"paddingTopTablet\":null,\"paddingRightTablet\":null,\"paddingBottomTablet\":null,\"paddingLeftTablet\":null,\"paddingTopMobile\":null,\"paddingRightMobile\":null,\"paddingBottomMobile\":null,\"paddingLeftMobile\":null}}}","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-220","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Before You Submit A Ticket - Phox Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phox.whmcsdes.com\/docs\/before-you-submit-a-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Before You Submit A Ticket - Phox Documentation\" \/>\n<meta property=\"og:description\" content=\"To help speed along your request, we require that you follow the steps below before submitting a new support ticket. 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