{"id":2546,"date":"2026-10-01T15:08:58","date_gmt":"2026-10-01T15:08:58","guid":{"rendered":"https:\/\/phox.whmcsdes.com\/docs\/?p=2546"},"modified":"2026-10-01T15:56:21","modified_gmt":"2026-10-01T15:56:21","slug":"how-to-install-the-sensitive-data-extension","status":"publish","type":"post","link":"https:\/\/phox.whmcsdes.com\/docs\/how-to-install-the-sensitive-data-extension\/","title":{"rendered":"How to Install the Sensitive Data Extension"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/09\/Sensitive-Data-Logo-selection.png\" alt=\"\" class=\"wp-image-2542\" style=\"width:100px;height:auto\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/09\/Sensitive-Data-Logo-selection.png 256w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/09\/Sensitive-Data-Logo-selection-150x150.png 150w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">About The Extension<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sensitive Data lets your clients send passwords and other private details with a support ticket, without pasting them into the ticket message.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The client writes the details in a separate <strong>Sensitive Data<\/strong> tab when opening or viewing a ticket.<\/li>\n\n\n\n<li>The details are stored encrypted. They never appear in the ticket message, ticket emails or the WHMCS activity log.<\/li>\n\n\n\n<li>Only staff members you allow can see the details, and every view and copy is logged.<\/li>\n\n\n\n<li>Each ticket has one entry.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Product Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phox Templates module <strong>2.4.5<\/strong> or later<\/li>\n\n\n\n<li>Phox WHMCS theme active on your client area<\/li>\n\n\n\n<li>WHMCS <strong>9.0.8<\/strong> or later<\/li>\n\n\n\n<li>PHP <strong>8.2<\/strong> or later, with the <strong>sodium<\/strong> extension enabled<\/li>\n\n\n\n<li>An active licence for the Sensitive Data extension<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Download Files<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your client portal account.<\/li>\n\n\n\n<li>Go to <strong>Subscriptions<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>Sensitive Data<\/strong> product. <img decoding=\"async\" width=\"950\" height=\"394\" class=\"wp-image-2562\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-scaled.png\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-scaled.png 2560w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-300x125.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-1024x425.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-768x319.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-1536x638.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/subscriptions-list-2048x850.png 2048w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n\n\n\n<li>Click the <strong>Download<\/strong> button on the product page. <img decoding=\"async\" width=\"950\" height=\"325\" class=\"wp-image-2564\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data.png\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data.png 2322w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data-300x103.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data-1024x350.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data-768x263.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data-1536x525.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/download-sensitive-data-2048x700.png 2048w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Upload Files<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Extract the downloaded .zip file.<\/li>\n\n\n\n<li>Using FTP, upload the extracted <code>sensitive-data<\/code> folder to: <code>WHMCS > modules > addons > phox_templates > extensions<\/code> <img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"285\" class=\"wp-image-2566\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/upload-sensitive-data.jpg\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/upload-sensitive-data.jpg 1223w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/upload-sensitive-data-300x90.jpg 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/upload-sensitive-data-1024x307.jpg 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/upload-sensitive-data-768x230.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n\n\n\n<li>Make sure all files are uploaded without errors.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Activate Extension<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your WHMCS admin area.<\/li>\n\n\n\n<li>Go to <strong>Addons &gt; Phox WHMCS Templates<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>Extensions<\/strong> tab.<\/li>\n\n\n\n<li>Find <strong>Sensitive Data<\/strong> in the list and click <strong>Activate<\/strong>.<\/li>\n\n\n\n<li>Enter your licence key if you are asked for one.<img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"373\" class=\"wp-image-2568\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-scaled.png\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-scaled.png 2560w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-300x118.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-1024x402.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-768x301.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-1536x603.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/activate-sensitive-data-2048x803.png 2048w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The extension is now active. Next, set who can see the data and where clients can use it. See <strong><a href=\"https:\/\/phox.whmcsdes.com\/docs\/how-to-configure-the-sensitive-data-extension\/\">How to Configure the Sensitive Data Extension<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About The Extension Sensitive Data lets your clients send passwords and other private details with a support ticket, without pasting them into the ticket message. Product Requirements Download Files Upload Files Activate Extension The extension is now active. Next, set who can see the data and where clients can use it. See How to Configure [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-2546","post","type-post","status-publish","format-standard","hentry","category-sensitive-data"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Install the Sensitive Data Extension - Phox Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phox.whmcsdes.com\/docs\/how-to-install-the-sensitive-data-extension\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Install the Sensitive Data Extension - Phox Documentation\" \/>\n<meta property=\"og:description\" content=\"About The Extension Sensitive Data lets your clients send passwords and other private details with a support ticket, without pasting them into the ticket message. 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Product Requirements Download Files Upload Files Activate Extension The extension is now active. Next, set who can see the data and where clients can use it. 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