{"id":2625,"date":"2026-10-07T20:12:19","date_gmt":"2026-10-07T20:12:19","guid":{"rendered":"https:\/\/phox.whmcsdes.com\/docs\/?p=2625"},"modified":"2026-10-07T20:48:03","modified_gmt":"2026-10-07T20:48:03","slug":"how-to-install-the-support-hours-extension","status":"publish","type":"post","link":"https:\/\/phox.whmcsdes.com\/docs\/how-to-install-the-support-hours-extension\/","title":{"rendered":"How to Install the Support Hours Extension"},"content":{"rendered":"\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6acfd81331e22&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6acfd81331e22\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"256\" height=\"256\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours.png\" alt=\"\" class=\"wp-image-2635\" style=\"width:100px;height:auto\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours.png 256w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-150x150.png 150w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">About The Extension<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Support Hours extension shows your clients when each support department is available.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set working days and hours for each support department.<\/li>\n\n\n\n<li>Clients see a live status indicator in the top menu on every client area page.<\/li>\n\n\n\n<li>Hours, time zone and current status appear on the department selection page and in the ticket department dropdown.<\/li>\n\n\n\n<li>Add holidays and planned breaks so clients know in advance when support is away.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Product Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phox Templates module 2.4.5 or later<\/li>\n\n\n\n<li>Phox WHMCS theme active on your client area<\/li>\n\n\n\n<li>WHMCS 9.0.8 or later<\/li>\n\n\n\n<li>PHP 8.2 or later<\/li>\n\n\n\n<li>An active licence for the Support Hours extension<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The extension works only with the Phox WHMCS theme. It is not compatible with other WHMCS themes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Download Files<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your client portal account.<\/li>\n\n\n\n<li>Go to <strong>Subscriptions<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>Support Hours<\/strong> product.<img decoding=\"async\" width=\"950\" height=\"510\" class=\"wp-image-2637\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product.png\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product.png 2476w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product-300x161.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product-1024x550.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product-768x413.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product-1536x825.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-product-2048x1100.png 2048w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n\n\n\n<li>Click the <strong>Download<\/strong> button on the product page.<img decoding=\"async\" width=\"950\" height=\"333\" class=\"wp-image-2640\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download.png\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download.png 2422w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download-300x105.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download-1024x359.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download-768x270.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download-1536x539.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-download-2048x719.png 2048w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Upload Files<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Extract the downloaded .zip file.<\/li>\n\n\n\n<li>Using FTP, upload the extracted <code>support-hours<\/code> folder to <code>WHMCS &gt; modules &gt; addons &gt; phox_templates &gt; extensions<\/code>.<img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"237\" class=\"wp-image-2642\" style=\"width: 950px;\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-path.jpg\" alt=\"\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-path.jpg 1225w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-path-300x75.jpg 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-path-1024x256.jpg 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-path-768x192.jpg 768w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/li>\n\n\n\n<li>Make sure all files uploaded without errors.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Activate Extension<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the WHMCS admin area.<\/li>\n\n\n\n<li>Go to <strong>Addons &gt; Phox WHMCS Templates<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>Extensions<\/strong> tab.<\/li>\n\n\n\n<li>Find <strong>Support Hours<\/strong> and click <strong>Activate<\/strong>.<\/li>\n\n\n\n<li>Enter your licence key if prompted.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6acfd8133393b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6acfd8133393b\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"429\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-1024x429.png\" alt=\"\" class=\"wp-image-2646\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-1024x429.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-300x126.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-766x321.png 766w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-1536x644.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-extension-2048x858.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The extension is now active. Continue with <em><a href=\"https:\/\/phox.whmcsdes.com\/docs\/how-to-configure-the-support-hours-extension\/\">How to Configure the Support Hours Extension<\/a><\/em> to set your working hours and choose where they appear.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About The Extension The Support Hours extension shows your clients when each support department is available. Product Requirements The extension works only with the Phox WHMCS theme. It is not compatible with other WHMCS themes. Download Files Upload Files Activate Extension The extension is now active. Continue with How to Configure the Support Hours Extension [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[129],"tags":[],"class_list":["post-2625","post","type-post","status-publish","format-standard","hentry","category-support-hours"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Install the Support Hours Extension - Phox Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phox.whmcsdes.com\/docs\/how-to-install-the-support-hours-extension\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Install the Support Hours Extension - Phox Documentation\" \/>\n<meta property=\"og:description\" content=\"About The Extension The Support Hours extension shows your clients when each support department is available. 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Product Requirements The extension works only with the Phox WHMCS theme. It is not compatible with other WHMCS themes. Download Files Upload Files Activate Extension The extension is now active. 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