{"id":2631,"date":"2026-10-07T20:15:48","date_gmt":"2026-10-07T20:15:48","guid":{"rendered":"https:\/\/phox.whmcsdes.com\/docs\/?p=2631"},"modified":"2026-10-07T21:08:48","modified_gmt":"2026-10-07T21:08:48","slug":"how-to-deactivate-the-support-hours-extension","status":"publish","type":"post","link":"https:\/\/phox.whmcsdes.com\/docs\/how-to-deactivate-the-support-hours-extension\/","title":{"rendered":"How to Deactivate the Support Hours Extension"},"content":{"rendered":"\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6acfd8f88b031&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6acfd8f88b031\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"256\" height=\"256\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours.png\" alt=\"\" class=\"wp-image-2635\" style=\"width:100px;height:auto\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours.png 256w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-150x150.png 150w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to Deactivate<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the WHMCS admin area.<\/li>\n\n\n\n<li>Go to <strong>Addons &gt; Phox WHMCS Templates<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>Extensions<\/strong> tab.<\/li>\n\n\n\n<li>Find <strong>Support Hours<\/strong> and click <strong>Manage<\/strong>.<\/li>\n\n\n\n<li>Go to the <strong>Information<\/strong> tab.<\/li>\n\n\n\n<li>Scroll to the bottom of the page and click <strong>Deactivate<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6acfd8f88baaf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6acfd8f88baaf\" class=\"wp-block-image size-large wp-lightbox-container\"><img decoding=\"async\" width=\"1024\" height=\"676\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-1024x676.png\" alt=\"\" class=\"wp-image-2671\" srcset=\"https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-1024x676.png 1024w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-300x198.png 300w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-768x507.png 768w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-1536x1014.png 1536w, https:\/\/phox.whmcsdes.com\/docs\/wp-content\/uploads\/2026\/10\/support-hours-deactivate-2048x1352.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">What Happens to Your Settings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Deactivating removes the status indicator and working hours from the client area. Your working hours, holidays and settings are kept, and reactivating the extension brings them back.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Important Note<\/h3>\n\n\n\n<p class=\"is-style-warning wp-block-paragraph\">Deactivating does not reset the licence for the linked domain. To move the extension to a different domain, log in to the client portal, open the product under <strong>Subscriptions<\/strong>, and reset the licence there.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Steps to Deactivate What Happens to Your Settings Deactivating removes the status indicator and working hours from the client area. Your working hours, holidays and settings are kept, and reactivating the extension brings them back. Important Note Deactivating does not reset the licence for the linked domain. To move the extension to a different domain, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[129],"tags":[],"class_list":["post-2631","post","type-post","status-publish","format-standard","hentry","category-support-hours"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Deactivate the Support Hours Extension - Phox Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phox.whmcsdes.com\/docs\/how-to-deactivate-the-support-hours-extension\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Deactivate the Support Hours Extension - Phox Documentation\" \/>\n<meta property=\"og:description\" content=\"Steps to Deactivate What Happens to Your Settings Deactivating removes the status indicator and working hours from the client area. 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