About The Extension

The Support Hours extension shows your clients when each support department is available.

• Set working days and hours for each support department.
• Clients see a live status indicator in the top menu on every client area page.
• Hours, time zone and current status appear on the department selection page and in the ticket department dropdown.
• Add holidays and planned breaks so clients know in advance when support is away.

Product Requirements

• Phox Templates module 2.4.5 or later
• Phox WHMCS theme active on your client area
• WHMCS 9.0.8 or later
• PHP 8.2 or later
• An active licence for the Support Hours extension

The extension works only with the Phox WHMCS theme. It is not compatible with other WHMCS themes.

Download Files

1. Log in to your client portal account.
2. Go to Subscriptions.
3. Open the Support Hours product.
4. Click the Download button on the product page.

Upload Files

1. Extract the downloaded .zip file.
2. Using FTP, upload the extracted support-hours folder to WHMCS > modules > addons > phox_templates > extensions.
3. Make sure all files uploaded without errors.

Activate Extension

1. Log in to the WHMCS admin area.
2. Go to Addons > Phox WHMCS Templates.
3. Open the Extensions tab.
4. Find Support Hours and click Activate.
5. Enter your licence key if prompted.

The extension is now active. Continue with How to Configure the Support Hours Extension to set your working hours and choose where they appear.