Overview

All settings are under Addons > Phox WHMCS Templates > Extensions > Support Hours > Manage.

Operating Days

Choose the weekdays each department is on duty. Days you leave unselected show the department as closed.

Working Hours

Set the time slots when the department can be reached on each working day. Clients see the department as online inside these hours and away outside them.

Departments

Select which WHMCS support departments display their availability. Departments you do not select show no hours or status.

Display Pages

Choose where the hours appear:

• Whole client area: hours and status show on every supported page.
• Selected pages: hours and status show only on the pages you pick.

Time Zone

Select the time zone your hours are displayed in. The same time zone is used to work out the current status.

Time Format

Choose between 12-hour and 24-hour time.

Holidays

Add holidays and planned breaks for each department. Clients are notified in advance, and the department shows as unavailable during the holiday.

1. Open the Holidays section.
2. Add a new holiday and enter its name and dates.
3. Choose the department it applies to.
4. Click Save Changes.

What Clients See

Location	What is shown
Top navigation	A status indicator on every client area page, with a dropdown of department statuses
Support departments page	Each department’s hours, time zone and whether it is open now
Open ticket page	The selected department’s status
Ticket department dropdown	Which departments are available right now

Important

• The status is calculated from the time zone you set, not the client’s local time.
• Clear the template cache after changing settings if the client area does not update: Utilities > System > System Cleanup > Empty Template Cache.