Demo Content Fails: Seems Like An Error Has Occurred

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May 17, 2020

If you attempted to import a Phox demo and it failed, it is most likely going to be due to low server limits. Please continue reading for more details on how to fix this.

Likely Causes For Demo Import Failures

  • Your PHP memory, max file upload size, and/or PHP time limit is set too low.
  • Your WebHost uses process watching software that prevents bulk processing on their web servers.
  • You have WP Debug enabled, for information on disabling that, see this post in the WordPress codex.

Recommended PHP Limits

If the import fails there will be a notice in a popup letting you know the demo failed to import. There will also be some initial troubleshooting suggestions letting you know where to look first to resolve the problem. You’ll want to ensure you have at least the below PHP limits for the import to complete. These values can be checked on the System Status page.

  • max_execution_time 180
  • memory_limit 256M
  • post_max_size 32M
  • upload_max_filesize 32M

Phox System Status Page

You check the current server limits set for your WordPress site. When checking the System Status page, you’ll want to look for any red notices on the PHP time limit or PHP Memory / WP Memory. The red notice will be a recommended limit for the value. Contact your hosting provider and request they increase the limit(s) to the recommended value(s), then try the demo import again. You can also see our post for increasing these limits yourself here.