Phox Theme Support

Apr 24, 2020

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support. you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials.

Envato clarifies item support here

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme.

How To Start Receiving Support

Step 1 – Register A User Account

Go to this link to register:

Register a unique username and email address to setup your account. A validation email will be sent to your email address with a link to set your account password.

Don’t know how to get the purchase key? check this reference

Step 2 – Login To Your Account

When you log in from, you will see the following user dashboard tabs:

  • Servies Box – This box displays the items that you buy from the site no from Themeforest.
  • Tickets Box – This box displays your ticket history. You can view all open and closed support tickets, click to view individual tickets, and also send an additional reply to a ticket via this tab.
  • Invoices Box – This box displays your invoices if you buy any item directly from the site, not from Themeforest.
  • Download Box – This box you will find the items that you purchased from the site, not from Themeforest.

Step 3 – Submit A Support Ticket

When logged into your account you will see the ‘Open New Ticket’ in Recent Support Tickets box or use this direct link –

After that you will choose the Phox Support department :

Below is what the ticket creation page looks like:

Once submitted, the ticket is added to our support queue. All tickets are replied to by our team in a strict time order, from the oldest to the newest.